Refund policy

At DETOXD, your results are our priority. That’s why we back every cleanse with our 60-Day Results Guarantee.

We’re confident you’ll feel the difference — in digestion, energy, clarity, and overall well-being. But if for any reason you’re not satisfied, we’ve got you covered.

Our 60-Day Results Guarantee

  • Try DETOXD risk-free for 60 days.

  • If you don’t notice a difference, contact us at info@getdetoxd.com.

  • We’ll work with you to find the best solution — whether that’s:

    • A free replacement to continue your cleanse,

    • An exchange for a different product, or

    • A refund if nothing else works.

Return Eligibility

To qualify for a return:

  • The item must be unopened, unused, and in original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

⚠️ For health and safety, we cannot accept opened or used products. Instead, we often recommend gifting them to a friend or family member who could benefit from a cleanse.

How to Start a Return

  1. Email us at info@getdetoxd.com with your order details.

  2. Our team will provide clear instructions on how and where to send your package.

  3. Customers are responsible for return shipping costs (trackable method recommended).

Damages & Issues

If your order arrives defective, damaged, or incorrect, email us immediately at info@getdetoxd.com with photos. We’ll rush you a replacement at no cost.

Non-Returnable Items

  • Opened or used supplements

  • Custom/personalized products

  • Gift cards

  • Sale items

Exchanges

Want to try something different?

  • Start a return as above.

  • Once approved, place a new order for the product you’d prefer.

This is the fastest way to keep your cleanse on track.

EU Customers: 14-Day Cooling-Off Period

If your order ships to the European Union, you have 14 days to return or cancel for any reason. The product must be unopened, unused, and in original packaging. Proof of purchase required.

Refunds

  • Once we receive and inspect your return, we’ll confirm approval.

  • Refunds are processed to your original payment method within 10 business days.

  • Bank/credit card processing may add extra time.

If it’s been 15+ business days and you haven’t received your refund, contact us at info@getdetoxd.com.

✅ Our goal: Keep you feeling supported, not stuck. That’s why we’ll always encourage solutions that keep you moving forward on your detox journey — whether it’s a replacement, exchange, or gifting an unused bottle.