Privacy policy

Last Updated: September 24, 2025

This Privacy Policy describes how DETOXD (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getdetoxd.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated Privacy Policy will be posted on our Site with the revised "Last Updated" date, and we will take any other steps required by applicable law.

2. Information We Collect and Use

2.1 Information You Provide Directly

We collect the following personal information directly from you:

  • Contact Details: Name, address, phone number, and email.

  • Order Information: Billing and shipping details, payment confirmation, email address, and phone number.

  • Account Information: Username, password, and security details.

  • Customer Support Information: Communications or messages you send to us through the Services.

Failure to provide necessary information may prevent you from accessing certain Services.

2.2 Information We Automatically Collect

We may collect certain information automatically about your interaction with the Site ("Usage Data") using cookies and similar technologies:

  • Device type, browser type, and operating system.

  • IP address and geolocation data.

  • Interaction details such as pages visited, time spent on pages, and actions performed.

2.3 Information from Third Parties

We may obtain information about you from:

  • Service Providers: Vendors like Shopify or payment processors to facilitate transactions.

  • Marketing Partners: Data for personalized advertising and campaign management.

This information is treated according to this Privacy Policy. For specific details on cookies and tracking technologies, refer to Shopify’s Cookie Policy.

3. How We Use Your Personal Information

We use your information for the following purposes:

3.1 Providing Services

  • To process payments and fulfill orders.

  • To manage your account and preferences.

  • To arrange shipping and facilitate returns/exchanges.

3.2 Marketing and Personalization

  • To send promotional offers, newsletters, or advertising tailored to your interests.

  • For users in the EEA, data processing for marketing is based on legitimate interest under GDPR Art. 6 (1)(f).

3.3 Security and Fraud Prevention

  • To detect, investigate, and prevent fraud, security breaches, or illegal activity.

3.4 Customer Support

  • To respond to inquiries, improve the Services, and enhance your experience.

4. How We Share Your Personal Information

We may share your information under the following circumstances:

  • With Service Providers: For payment processing, order fulfillment, and marketing.

  • For Legal Compliance: To comply with legal obligations, such as subpoenas or regulatory inquiries.

  • Business Transactions: In the event of a merger, acquisition, or bankruptcy.

We do not sell sensitive personal information without your consent.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request details about the personal information we hold.

  • Correction: Update or correct inaccuracies.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Opt out of targeted advertising or data sharing.

  • Consent Withdrawal: Revoke consent for data processing.

You can exercise these rights by contacting us at info@getdetoxd.com. Requests will be processed in compliance with applicable laws.

6. Cookies

We use cookies for:

  • Enhancing user experience.

  • Running analytics to optimize the Site.

  • Tailoring marketing efforts.

You can control cookies through your browser settings. Note that disabling cookies may impact your use of certain features.

7. Children’s Privacy

Our Services are not intended for children under 16. If you believe a child has shared personal information, please contact us at info@getdetoxd.com.

8. International Data Transfers

We may process your information outside your country of residence. Transfers are conducted using legally compliant mechanisms such as Standard Contractual Clauses (SCCs).

9. Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is foolproof. Retention periods vary based on legal and operational needs.

10. Complaints and Contact Information

If you have concerns or questions about this Privacy Policy or how your information is handled, contact us at:

📧 Email: info@getdetoxd.com
📍 Address:
40960 California Oaks Rd
Unit #852
Murrieta, CA 92562

If you’re not satisfied with our response, you may lodge a complaint with your local data protection authority.

11. Dispute Resolution & Arbitration

By using this Site or our Services, you agree that any dispute, claim, or controversy relating to this Privacy Policy, our data practices, or your personal information shall be resolved exclusively through binding arbitration.

  • The arbitration will take place in Fort Lauderdale, Florida, administered by the American Arbitration Association.

  • You agree to submit to the jurisdiction of the courts of Broward County, Florida, for the purpose of enforcing any arbitration award.

Class Action Waiver

You and DETOXD agree that disputes will be conducted only on an individual basis, and not in a class, consolidated, or representative action.

Time Limitation on Claims

Any claim or cause of action arising out of or relating to this Privacy Policy or our data practices must be filed within one (1) year after such claim or cause of action arises, or it is forever barred.